FREQUENTLY ASKED QUESTIONS
The price that you see is for the item only. It does not include the embroidery. The price for embroidery will depend on how many stitches your logo has. Embroidery starts at $10.
Yes! Unless it is an exact reorder, you always see a proof of your logo before we proceed with decoration.
We take your logo, set it up for embroidery, actually embroider it on a piece of material and then send you a digital photo of it for your approval.
Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule! Edits to the logo, or delays to the approval, will likely cause delays to your order. We will not process your order until we hear back from you.
However, if you are not satisfied with your proof and we are not able to fix it to your satisfaction, we will cancel your order and charge you nothing. To be honest, that does not happen very often.
Creating a proof of an embroidered logo is a time consuming process. That’s why we create proofs of logos only after an actual order has been placed.
Some suppliers do not actually embroider a proof for your approval. Some only provide a screen shot of the artwork. This does not always give you an accurate representation of what your logo will look like when embroidered.
Our standard turnaround time is 6 business days.
Rush Production service may be available. Please contact us and let us know your deadline.
The Small Order Processing Fee helps us cover the costs of running small orders and means we don’t have to require a minimum order. The fee of $25 applies to any order less than $350 in merchandise.
To get rid of it, you will need to purchase at least $350. Best of all, it can be any item. It does not need to be the same item. So try something new like a cap or bag or a different polo shirt.
We do not require a minimum order. If you only need a few, you can order just what you need.
Yes. Standard tax will be applied.
Please let us know if your organization is exempt. You will then need to send us your tax exempt certificate and we will remove the tax. We cannot remove taxes until we have received the exempt certification.
If, for any reason, you need to change an order once it has been placed, please contact us immediately. It is possible to change an order before production. But once an order has begun production the order cannot be changed.
In some cases, a change may delay an order. If that is the case we will inform you of that at the time of the change.
Any changes of an order after 2 days of an order confirmation being sent may result in a $10 change fee.
You can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation.
If an order is cancelled due to extenuating circumstances before it is decorated & shipped, you will be refunded in full. If your logo has been digitized & stitched out or issued a proof for approval there will be a $50 set-up fee.
If you have them, we prefer high-resolution JPEG, PDF, EPS, or AI files. However, we will take whatever you’ve got.
Please do not send images created in Microsoft Word or Powerpoint.
Yes. Once we have set up a logo and produced an order with it, we keep it on file. We never discard or delete any logos.
There are more PMS colors than thread colors, so an exact match to every possible PMS color is not possible. But more often than not, we can get really, really close. If you have your PMS color numbers, we encourage you to share those with us.
We work to make logos big enough so they will embroider well but not too big otherwise they look out of proportion on a shirt.
Most logos end up being about the size of a business card (3.5″ x 2″). The maximum size we can embroider is inside of a 4″ circle. On caps, the maximum height of a logo is 2″.
On Blankets we typically embroider the logo at 6 inches wide, diagonally in the corner.
SHIPPING AND DELIVERY
We accept all major credit cards.
We do not offer payment or Net30 terms.
We accept signed and approved purchase orders only from public, government institutions (i.e. public school districts, public universities, and any city, county or state government body).
Because of the custom nature of logo embroidered apparel, the only returns we can accept are for defective apparel or defective decoration.
We do not accept returns for sizing issues. However we will try and help you out as much as we possibly can, within reason.
If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, contact us and we will find a suitable resolution.
Your experience with Embroidery Time is important to us and we will do our best to work with you on any issue. We must be notified of all issues within 20 days of receving the order.
OTHER GOOD QUESTIONS
Yes. You can bring in your own items or ship them to us. Call for more information.
In general, we do not sell blank apparel. All of the retail brands we sell require decoration.
Yes. Personalization is an additional $7.99 per item.
We do personalization in either a block or script font.
It is best to provide us with a written list of names with sizing. Please email the list to Sales@EmbroideryTime.com
Yes. An additional location of embroidery is $7.99 per location.
If the second location of embroidery is a logo (vs. text) there is a $35 one-time set-up fee.
If we use artwork you have supplied to embroider your product, you are warranting that you have unrestricted rights and authority to use and distribute that artwork.